International IT Service manager

About the role

We are seeking a highly skilled and motivated IT Service manager to lead and shape our IT governance initiatives across our subsidiaries. This role will play a critical part in extending our services to subsidiaries, assessing their maturity, and driving compliance with group-wide IT standards .The successful candidate will also oversee contracts, service-level agreements (SLAs), and the integration of subsidiaries into demand management and other group-wide processes.

Key Responsibilities:

IT Governance Framework:

•  Coordinate the design, implement, and maintain a global IT governance framework to support the group and its subsidiaries.
•  Collaborate with other departments and oversee the implementation and adherence to IT standards, policies, and procedures, compliance, and operational excellence

Maturity Assessment:

• Coordinate IT maturity assessments across subsidiaries to evaluate their current state.
• Develop tailored roadmaps to support their growth and alignment with HQ standards.

Global Processes & Collaboration:

• Drive integration of subsidiaries into group-wide processes such as demand management, resource planning, and reporting.
• Foster collaboration between HQ and subsidiaries to ensure alignment and mutual understanding of IT priorities.

Contracts & SLAs:

• Oversee contracts and service-level agreements (SLAs) with subsidiaries to ensure clear expectations and deliverables.
• Monitor compliance with contractual terms and address deviations proactively.

Stakeholder Engagement:

• Facilitate regular communication and workshops to ensure alignment on strategic objectives.

Continuous Improvement:

• Identify and implement opportunities to improve IT governance processes and subsidiary engagement.

Qualifications & Experience

• Bachelor’s / Master's degree
• 3+ years of professional experience as a Service Manager or in a similar role
• Proficient in English at a business level

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Our offer

• Extensive benefits package (cafeteria, stock program, private life insurance)
• Training and development opportunities
• Medical services (Medicover) 
• Various sport and health opportunities (gym, swimming pool, AYCM)
• Challenging, responsible professional work
• Long-term employment in an innovative and secure company