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Customer Service Team Lead

Város:  Budapest
Szakterület:  Beszerzés, Logisztika, Szállítás
Tapasztalati szint:  3-5 év

Join the professional team of the 120-year-old Gedeon Richter Plc., a leading pharmaceutical company in Hungary and the region!

As a supportive company,  we offer to our colleagues a broad spectrum of health and well-being services as well as proprietary facilities for leisure time and recreation. Richter employees and their families may enjoy our holiday resorts, sports fields, swimming pools, kindergartens, doctor's offices, and we also provide comprehensive health screening every two years.

Gedeon Richter is looking for a committed and experienced professional for the position

Customer Service Team Lead

Your daily tasks will be

  • Manage and monitor the Customer Service team and performance driven by the KPI in the assigned region or partner group, ensuring OTIF and logistics cost ratio targets are met, and delivery performance is tracked
  • Ensure customer and partner inquiries for dedicated area, address complaints effectively within scope, and escalate or redirect issues to the appropriate contacts when needed
  • Oversee the import permits and customer documentation administration, ensuring timely delivery to the Customs Group and Sales Operations Specialists
  • Collaborate with other departments cross-functionally to secure the customer-oriented service across all communication channels
  • Data request & high-level harmonization information harmonization from affiliates
  • Receive and forward documents in an efficient and compliant way
  • Support achievement of OTIF and lead time targets, ensuring high customer satisfaction
  • Manage and coordinate customer orders, issue resolution, and communication with internal teams
  • Maintain accurate documentation and monitor operations to identify improvement areas
  • Ensure compliance with company policies and contribute to process and service enhancements

What we look in your CV

  • Bachelor’s degree in the relevant field (Economic or any relavant degree) and/or Msc degree is a plus
  • 3+ years in customer service, client support, or a similar role
  • Fluent English (B2-C1 level) – essential for managing international partners, negotiations, reporting, and contract handling.
  • Hungarian (native or near-native) – expected for daily operations and internal collaboration.
  • Additional European language(s) – a plus, depending on the business unit’s regional focus.

Other skills and competencies

 

Professional Expertise

 

  • Strong customer issue coordination and complaint management skills
  • Analytical mindset with solid understanding of KPIs and trend analysis
  • Experience in data synchronization, reporting, and management presentations
  • Proficiency in business tools and systems
  • Ability to identify improvement opportunities based on customer feedback

 

Leadership & Soft Skills

  • Excellent communication and customer-centric approach
  • Strong problem-solving and conflict resolution abilities
  • Empathy, patience, and cultural awareness in client interactions
  • Effective time management and responsiveness under pressure
  • Coaching and team development to strengthen capability and performance

Our Offer

  • Extensive benefits package (cafeteria, stock program, private life insurance)
  • Home office opportunity (2 days /week)
  • Flexible working hours
  • Training and development opportunities
  • In-house medical services and Medicover service
  • Various sports opportunities (gym, swimming pool, AYCM)
  • Challenging, responsible professional work
  • Long-term employment
  • Innovative and secure workplace

The Richter community is looking forward to your application.

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